<p><span style="color: rgb(44, 151, 63);"><span><span style="font-size: 16px;"><em><strong>ITIL Service Management solutions</strong></em></span></span></span> include a range of incident-management, problem-management, and application change capabilities &ndash; all of which provide mechanisms to track, monitor, and manage function-specific activities. For example, you can monitor how specific incidents are automatically managed beginning with the initial report/ticket, which includes automatic escalation if production changes are needed to resolve the issue. Likewise, you can track and manage problem management activities and have the ability to execute root-cause analyses for escalated or recurring problems.</p>