<h1>
	Frequently Asked Questions</h1>
<p><br />
&nbsp;</p><p>&nbsp;</p><p><strong>How long is a typical video? </strong><br />
Most DVD Photo montages are between five and twenty minutes long. This is the perfect length to keep viewers captivated.&nbsp; However, we have had videos run up to 40 minutes but this was due to the fact that our client had over 400 photos (this is a rare occurrence).&nbsp; We strongly believe that it&rsquo;s a personal choice, after all this is meant to be treasured for years to come.&nbsp;</p><p>&nbsp;</p><p><strong>How long does it take you to create a DVD Photo Montage? </strong><br />
Each project is usually completed in two to three weeks. However, the time it takes us to create your video depends on a variety of factors (# of photos, scanning, editing, etc). If you need your video quickly within a week, it may be possible for a rush order fee. For an estimate of how long your project will take to complete, please contact us.</p><p>&nbsp;</p><p><strong>How do I plan my DVD Photo Montage? </strong><br />
In short, you select the photographs that you want to use, put them in order, pick songs, and decide on titles. For detailed planning information, please contact us. We are here to help you through the process and have 100% personalized service.</p><p>&nbsp;</p><p><strong>Can I use digital photos? </strong><br />
Yes, digital photos can be used. Please send your photos in .jpg format with no less than 300 dpi. and burn then onto a CD. Digital photo file names should be renamed to the photo sequence number (ex. 001.jpg, 002.jpg, etc.) Digital photos shot with a less than 3 megapixel camera will have degraded quality and are not recommended. Digital camera resolution setting should be at medium-to-high.</p><p>&nbsp;</p><p><strong>What if I don&rsquo;t organize my materials? </strong><br />
Please try and organize your material before you send them or before we pick them up, as it will make for the best slide show. Only you know the order you&#39;d like the photos shown. However, if you don&#39;t organize them, we&#39;ll try our best and generally will put them in what appears to be chronological order.</p><p>&nbsp;</p><p><strong>What size photos can I use? </strong><br />
We can work with any size photo up to 8x10&#39;s.</p><p>&nbsp;</p><p><strong>How do I select music? </strong><br />
You should use songs that are meaningful to you and fit the mood of the photos. You can either provide your songs to us on CD or have us purchase them for $1.00 per song.&nbsp; Please refer to our extensive song suggestions list.</p><p>&nbsp;</p><p><strong>Is it safe to send you my photos? </strong><br />
Yes, we assure you that sending your photos is very safe.&nbsp;Please make sure that your photos are packaged securely with bubble wrap and that you use a reliable carrier that provides a tracking number such as Airborne, FedEx, or UPS. If you send your photos through the US Postal Service, use Express Mail or Priority Mail.</p><p>&nbsp;</p><p><strong>Do I have to send my photos in the mail? </strong><br />
No, you do not. You can also scan your own photos and send us the image files, by either burning them onto a CD and send them in the mail, or send your photos through e-mail.&nbsp; Contact us for instructions on how to e-mail your photos. Also, we will be happy to pick up your photos personally, if you are in the Phoenix Metropolitan area.</p><p>&nbsp;</p><p><strong>What are the specifications for scanning my photos? </strong><br />
Photos should be scanned in JPEG format and named by three-digit numbers according to the order that you wish them to appear in the video. For example, you would save the first photo as 001.jpg, the second 002.jpg, etc.&nbsp; You should set the resolution of your photos to <strong>300 dpi.</strong></p><p>&nbsp;</p><p><strong>How can I present my video? </strong><br />
Your video can be presented on either a television set or on a projection screen.&nbsp; A television is fine for small groups, but using a projector is preferable if you are presenting your video in a large hall. To present your video on a projection screen, you would have to rent an LCD projector connected to a VCR or DVD player.&nbsp;</p><p>&nbsp;</p><p><strong>Are the DVDs that you burn compatible with my DVD player? </strong><br />
The DVDs that we create are burned on DVD-R media, which is compatible with the vast majority of home DVD players.</p><p>&nbsp;</p><p><strong><strong>Can I have copies of the photo files that you hve digitally scanned for my photo montage?</strong></strong><br />
Treasured Memories provides a photo CD or Jump Drive on selected Photo Montage packages of all the photos we scan at not additional cost. Extra copies can be purchased for a nominal fee.</p><p>&nbsp;</p><p><strong>Can I use photos that are still in their frames or scrapbooks?</strong><br />
In most cases, we can scan photos directly from scrapbook pages. You will need to remove photos from their frames.</p><p>&nbsp;</p><p><strong>Can you fix my damaged photos? </strong><br />
We are able to digitally correct most minor flaws such as;</p>
<ul>
	<li>
		Red-eye correction</li>
	<li>
		Slight blurriness</li>
	<li>
		Color / Tint / Contrast imperfections</li>
	<li>
		Minor tears / folds</li>
	<li>
		Small amounts of lens dust</li>
	<li>
		Minor spots / fingerprints</li>
</ul>
<p>The quality of your photos can be improved to a certain degree by correcting the problems listed above; however, the quality of the corrected photo will depend on the severity of the original photo.</p><p>&nbsp;</p><p><strong>Can you work with other print material besides photos?</strong><br />
Yes, Treasured Memories can also use other types of paper media that can be digitized on our flatbed scanners. This would include items such as announcements, newspaper articles, brochures, flyers, ticket stubs, cards and letters, licenses or just about anything you can imagine.</p><p>&nbsp;</p><p><strong>Will all of my original materials be returned to me? </strong><br />
Anything you send to Treasured Memories (photos, slides, negatives, paper media, music CDs, photo CDs, video tapes, etc.) will be returned to you with your completed order. We do not keep or discard anything which is sent to us by you, and we handle your possessions with the greatest of care at all times.</p><p>&nbsp;</p><p><strong>Will you keep a copy of my DVD?</strong><br />
Treasured Memories will keep the master of your DVD on file for a period of 12 months, for purposes of re-ordering unless you specify that we don&rsquo;t.</p><p>&nbsp;</p><p><strong>Can I order additional copies of my DVD Photo Montage?</strong><br />
Yes, at the time of purchase you can order additional copies of your DVD photo montage. Treasured Memories will keep a master of your DVD on file for a period of 12 months and you may re-order any time during that period. &nbsp;We highly recommend ordering enough copies to share with friends and family.</p><p>&nbsp;</p><p><strong>How much does a DVD Photo Montage cost? </strong><br />
Unlike other companies who offer low package prices and charge high prices for photo scanning , editing, transitions, etc, Treasured Memories offers packages with all the extras that make a slideshow unique and special include in the base price. This includes scanning (# of photos dependent on package selected), music, chapters, menus, special effects transitions, photo editing, DVD cases and labels.&nbsp;</p><p>&nbsp;</p><p><strong>How do you accept payment? </strong><br />
We accept payment by cash or check.</p><p>&nbsp;</p><p><strong>Is your work guaranteed?&nbsp;</strong><br />
Yes, if there is a problem with your video that is a result of our error, just contact us within a week of the time that you received it and we will fix your video and send you new copies as soon as possible.</p><p>&nbsp;</p><p><strong>Why should I choose Treasured Memories over its competitors? </strong><br />
Treasured Memories provides a professional product and personalized service we believe to be unparalleled. While some companies simply transfer your photos to video, we view it as a creative process and pay special attention to making each photograph come alive on the screen. We are one of the only photo montage companies to animate your photos with panning and zooming at no additional charge. Additionally, each photo that you send us is cropped, color corrected, red eye reduced, separated by a transition. If&nbsp;you have a question, just send&nbsp;an email&nbsp;or give us a call at <em><strong>(602) 451-6508 </strong></em>and we will respond to you almost immediately.</p><p>&nbsp;</p><p><strong>I have some specific questions I would like answered. How can I go about it?&nbsp;</strong><br />
You can contact us and we will be glad to answer all your questions.</p>